Information on the authenticity of customer reviews
Customer reviews via Google, Facebook
Each consumer rating is checked for authenticity before it is published, to ensure that ratings only come from consumers who have actually purchased/used the rated products or who have had experience with us regarding the purchase of watches.
The verification happens
- by manual verification in the form of a comparison of the evaluation with the order history of the merchandise management system in order to make a previous product purchase a necessary condition for publication.
- by sending individualized links to consumers after completing an online order/purchase in store or purchase contract, which lead to an online rating form and which ensure that access to the rating function is only granted to consumers who have actually purchased a product or sold to us.
Ratings obtained via Trusted Shops and the measures taken to verify the authenticity of customer ratings can be viewed via the following link: https://help.etrusted.com/hc/de/articles/4419944605341
The reviews from external review sources are displayed together here. In this case it is from Google and Trusted Shops. You can find out about the SHOPVOTE measures for verifying ratings via this link: https://www.shopvote.de/verification-of-ratings
After successfully completing a purchase, you will receive an e-mail from Chrono24 asking you to rate it. The ratings consist of:
Shipping - did the shipping go smoothly and was the item properly packaged?
Description - did the item match the pictures and description?
Communication - how did the communication with the dealer go?